Alphabet CFO explains how Google fixed a dip in productivity during the early days of the Covid-19 pandemic – CNBC

Alphabet CFO explains how Google fixed a dip in productivity during the early days of the Covid-19 pandemic – CNBC

Alphabet Chief Financial Officer Ruth Porat said the company is seeing pre-pandemic productivity levels from employees again — thanks to leadership coaching and employee surveys.

“What we saw in the early days of Covid we saw a bit of productivity dip, in particular at junior levels.” Porat said at the New York Times DealBook conference Wednesday. “That said to us, what we really needed was to double down on: What coaching do our senior leaders need to help their more junior people along? We had a real surge in G2G training, what we call Google-to-Google training. We think we’re pretty much back to pre-Covid levels.”

Porat said the company has done a lot of “pulse surveys” to see what’s important to employees, and allowing them to assess their own productivity. Porat added that the company has added more granular team meetings and more frequent check-ins with employees, as well as working more with employee resource groups. She said executives “marry that with data on what’s going on with coding” to see how people are being productive. 

“We feel more closely connected now and the feedback feels like we’ve been on this long journey at Google and we’re in a really good spot where Googlers’ sentiment is strong.”

Early on in the pandemic and before other tech companies, Porat led the company’s crisis response to the pandemic and called on Google employees to prepare to mobilize during a “big moment.” The company was one of the first to order employees
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